hi I'm Justin hail master trainer at vital smarts it's great to know you're interested in our crucial accountability training this course provides tools for creating accountability at all levels of your organization with crucial accountability training our instructional design is every bit as powerful as our content here are three things that make this course work first hands-on skill building with our training there are no lectures or death by PowerPoint discussions instead you'll find plenty of energetic exercises practice using real issues and group discussions for example after participants learn a skill they then apply it during deliberate practice everyone practices against the known standard gets helpful feedback and makes adjustments the practice is build on one another so early concepts are reinforced and participants experience putting all the skills together to hold a successful accountability conversation second award-winning video model smarts uses video clips that are both enlightening and entertaining you'll see correct near-miss and disastrous ways of holding accountability conversations and you'll learn from both the successes and failures of others let's look at an example taken straight from the Train Sharon is talking to his manager Bruce they agreed that Sharon's team would lead an upcoming product launch watch as Bruce closes the door on this conversation what do you think it would take to open that door back up again I got your email and I changed my mind I know I said that you and your team could take over the product campaign but I've decided to turn it over to an outside firm why that because I decided I should if you were Jaron how would you open the door to dialogue how would you hold your manager accountable to this commitment in the training these are the questions you'd be discussing in a small group third world class follow-on tools crucial accountability training comes with an entire suite of tools to help participants transfer their newly acquired skills from the classroom to their lives each participant leaves the course with a user-friendly participant toolkit and audio companion for download a copy of the New York Times best-selling book and other learning resources to help them put their new skills into action many people use their new skills within days or even hours after attending the course with crucial accountability training people have achieved amazing results at work and at home so can you you [Music]