hi I'm Justin hail master trainer and vital smarts in spite of the fact that we are routinely trying to alter behavior few of us can articulate an effective strategy to create this behavior change so it's great to know you're interested in influence or training from vital smarts this award-winning course uses a combination of live training compelling videos and a written toolkit to aid learners in becoming influential leaders influencer teaches an integrated model for change and a specific set of Alucard style tools for solving pressing influence challenges learners will engage in extensive in-class practice group discussions and personal planning they'll leave with an influence plan for how to get people to work together to accomplish goals whether it's a team of 10 or 10,000 the first thing you should know about any vital Smart's training is that our instructional design is every bit as powerful as our content here are three things that make influence or training work first real time assessment influencer training features an innovative participant response system or PRS we offer the flexibility to choose a PRS technology provider that works for you the PRS gathers real-time anonymous data from the class allowing the instructor to accurately gauge learning couple the PRS with class instruction often in the form of games and you have a fun interactive training course second award-winning video influencer training uses video clips that are both enlightening and engaging throughout the course you'll meet with those who have successfully created change from people who have eradicated diseases countrywide to business professionals who have improved bottom line results in workplace safety customer service and corporate compliance and profitability for example rich Sheridan CEO of Menlo innovations Sheridan reinvented custom software development resulting in his organization's astonishing 75% customer satisfaction rate almost four times higher than the industry standard listening as rich teaches us about his unique approach to creating a social system that drives these results I think one of the most difficult things for any human being is to say you can get something done in a certain amount of time and then admit shortly thereafter maybe you are wrong here we've taught the team to raise their hand when they're going to miss an estimate that they declared we've taught our project managers to thank them for sharing that sad news while we still have time to react to it and quite frankly I've had to make sure that everyone here including our customers understands that by giving them permission to admit that they made a mistake they get more work done in a shorter period of time rich is one of the dozens of real-life inspirational and informative examples and influencer training third world class follow-on tools influencer training comes with an entire suite of tools to help participants transfer their newly acquired skills from the classroom to their lives and organizations materials include the influencer or participant toolkit a copy of the New York Times best-selling book influencer the new science of leading change influencer model card the sixth source of influence card the influencer or audio companion for download and a course completion certificate many people use their newly learned skills within days or even hours after attending the course I'll leave with an influencer plan to successfully enact change thousands of people have used influence or training to achieve amazing results in their organizations and in the lives of others so can you [Music] you