[Music] I won't finish debugging the squire project on time run in two days late sorry dana has just been let down by his direct report Shawna so what's he going to do what do we do most often you just witnessed what many supervisors do when they're let down nothing by the way I'm also going to miss the review meeting consequently in the end Shawna joined the ranks of people we refer to as the unaccountable as one broken promise piles on another we eventually decide to confront the problem we step up to be unaccountable and make them accountable sorry this is for my nephew listen q not so how's it going unfortunately since we also don't know what to say to people who don't keep their commitments the conversation can go poorly well here's a clue what do you think i'll be talking about with the execs in my next meeting maybe my request for more coding classes well strike one will be talking about your missed deadlines on the squire projects big deal i have stuff going you know how it is I know and I'm willing to work with you on whatever but big bosses don't really tolerate missing deadlines you are so obsessed with your precious deadlines khan and the problem with you is that you never care about hitting our targeted date ok diener you know i'm putting forth a solid effort on this I know I know you're plugging away it's not that I have a problem with your work ethic you don't need to work harder you just need to work [Music] smarter oh did you just call me stupid yes no no it's just that there's more than one way to do thing there's lots of ways to do things you just need to make smart choices Oh as opposed to dumb choices yes absolutely i mean for example you don't want to work yourself but then again you don't want to work too fast either that can cause problems in this quality you know you want your work to be good but not so good that it takes too long to get that good meaning there's a right and wrong way to do things and I should do things so rightly yeah absolutely I couldn't spare myself obviously right well now that we understand each other there'll be no more missing the deadline right right okay yeah when facing growth and commitments and violated expectations whether it's with a direct report here or even the ball you need a special set of accountability skills John Zack your vital smarts representative and learn more about our latest training offerings crucial accountability strong enough for the toughest hombre [Music] you